FurniturePickup.nl
Collection service terms
Clear arrangements about your request, collection and payment.
1. Contact and scope
These terms describe FurniturePickup.nl collection services for furniture, appliances and clearances. Contact us at info@furniturepickup.nl or +31 85 115 0200. The confirmed arrangements form part of your order. Your statutory consumer rights remain unaffected.
2. Request, quotation and confirmation
Submitting a website or WhatsApp request does not confirm an appointment. Tell us what needs collecting, its location and the access conditions. We assess your details and confirm the work, price and schedule. The order is agreed when you and FurniturePickup.nl accept these arrangements.
3. What is included?
The order covers only the agreed items and work. Tell us about heavy or oversized furniture, dismantling, stairs, lifts and the carrying distance in advance. We do not collect construction or chemical waste. Clearly identify anything that must remain.
4. Prices and additional work
Website prices include VAT. The request form shows known price components; the price is the provincial pickup rate plus furniture, with no extra surcharges. If the quantity or access conditions differ, we discuss any price changes first. Additional work requires your agreement.
5. Access and preparation
Make sure you are authorised to have the items removed and that someone can provide access. Clear the carrying route and remove personal belongings from furniture. Tell us about existing damage, unsafe conditions, loading restrictions and unusual dimensions. Safely disconnect appliances unless agreed otherwise.
6. Scheduling and safe collection
Requested dates and times become final after confirmation. We contact you if the schedule changes or we are delayed. If collection cannot be carried out safely, we discuss a suitable solution and any revised arrangements before proceeding.
7. Payment after collection
Pay immediately after the agreed items have been collected, by payment request or cash. The confirmed price is the basis for payment. Ask us for a receipt or invoice if you need one.
8. Changes and cancellation
Email or call as soon as possible to change or cancel a request or appointment. Include your name, collection address and request reference if available. We discuss any consequences under the agreed arrangements and applicable law. These terms do not introduce a fixed cancellation charge.
9. Cooling-off period for distance contracts
Consumers generally have a fourteen-day cooling-off period after entering into a distance contract for services. If you want collection within that period, we discuss the required express request and its consequences for withdrawal beforehand. Choosing a collection date does not by itself waive your statutory rights. Email us if you wish to withdraw.
10. Damage and complaints
Report damage or a complaint promptly to info@furniturepickup.nl. Include your request reference, describe what happened and provide photographs where possible. Keep relevant information so we can assess the matter and work towards a solution. These terms do not exclude your statutory rights.
11. Personal information
We use the details you provide to assess your request, contact you and carry out the agreed collection. Share only information needed for your request through WhatsApp or photographs. Read the privacy notice for more information about personal data processing.